Refund & Cancellation Policy

1.1 Order/Service Cancellation by Customer

You may request cancellation of an order or service within:

• Before order processing/dispatch (for products)
• Within 24 hours of service booking (for services)

To request a cancellation, please contact us at:

If the order/service has already been processed, shipped, or completed, cancellation may not be possible.

1.2 Cancellation by Company

We reserve the right to cancel an order or booking due to:

• Product/service unavailability
• Issues with payment verification
• Errors in pricing or information
• Any fraudulent or suspicious activity

In such cases, the customer will be notified, and a full refund will be issued.

2.1 Refund Eligibility

Refunds may be issued under the following circumstances:

• The product is damaged, defective, or not as described
• The service is not delivered as promised
• Cancellation request was made within the allowed time frame
• Order cannot be fulfilled by the company

Refund requests must be submitted within 10 days of receiving the product/service.

2.2 Non-Refundable Items/Services

No refunds will be issued for:

• Digital products/services that have been accessed or downloaded
• Customized or personalized services
• Special orders made on request
• Services that have already been partially or fully completed
• Subscription or membership fees once activated

2.3 Refund Processing Time

Once approved, refunds will be processed within:

• 5–7 business days for online payments
• 7–10 business days for bank transfers

The refund will be credited to the original payment method used during purchase.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned with all original packaging
• A return request must be raised within 10 days of delivery

Return shipping costs may be borne by the customer unless the product is defective or incorrect.

• No refund will be issued if the customer fails to avail a scheduled service without notice.
• Refund cannot be processed if the return/refund request is made after the allowed time frame.